Please do take the time to read these when booking, do give us a call if you have any questions 6432176102 Unfortunately we are not able to provide all services while we are under Government Alert Levels 2, 3, & 4, therefore it is really important that you read your reservation email thoroughly, or call us if you have any questions or doubts Group and large bookings may not receive all advertised services / amenities
COVID-19 Keeping our valued guests safe
All our staff and management are fully vaccinated
We provide a contactless check in system, online payments, and key pick up
Regular disinfecting of surfaces (in rooms, and other areas both public and our staff only areas
We are encouraging good hand hygiene practises by encouraging frequent hand washing and sanitising
By not allowing sick people in our work-place
Check in and out times
9.00am - 8.00pm Daily As we do not have a 24 hour office service, please contact us to make alternative arrangements if you think you will be arriving after 8.00pm
Check in time is strictly between 2.00pm and 8.00pm daily Check Out time is 10.0am on the day of departure Early check-in and /or late check-out are by arrangement only and are subject to availability further costs will apply As we do not have a 24 hour office service, please contact us to make alternative arrangements if you think you will be arriving after 8.00pm
A Valid Credit Card is Required to secure your booking
These details will be held in our secure booking system. The equivalent of 1 night's accommodation may be processed prior to your arrival up to 48 hours in advance once within the cancellation period. This is at the discretion of the manager who will decide based on booking demand at the time. Please ensure your account has sufficient funds to cover this amount as if a card is declined, we reserve the right to cancel your booking. Therefore, where a card is declined, and we are unable to contact you, your booking will be cancelled, and the room will be made available to other potential guests Credit card charges will apply
Tariff
All rates quoted are on a per night basis and are include GST of 15% All rates quoted are Non-Commissionable rates Unless you have pre-paid, payment is required at check-in For all non-contact check ins (under Government Alert Levels 2, 3, 4) please do arrange a bank deposit, our account is on your reservation statement / invoice or call us directly with a valid credit card
Cancellation Policy
Cancellations made up to 7 days before the booked date incur no charges Cancellations with less than 48 hours notice may result in the total amount for the booked accommodation being charged and invoices will be sent Please note we no longer do cancellations due to changes in COVID Alert Levels, YOU ARE BOOKING AT YOUR OWN RISK, please call us if you have any questions you may have about Alert Level Changes 6432176102
Force Majeure
ASURE Surrey Court Motel will not in breach of this agreement or in any way liable, if it is prevented from complying with the supply of accommodation and any other related services by reason of Act of God, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Explosion, Compliance with any Law of Government Restraint Oder, Rule Regulations, Strikes, Lock Outs or any other cause not reasonably within the control of the motel
